Bk96 Privacy Policy – Member Personal Data Protection

When you register and use the platform bk96, we collect various types of information to ensure a secure, seamless and personalised service for you. The information we collect falls into two main categories.

Information you provide directly:

• Full name as stated on your identity card or passport
• Date of birth for minimum age verification of 18 years
• Email address and mobile number for communication purposes
• Current residential address for KYC compliance purposes
• Copies of identity documents (MyKad, passport) when requested for identity verification
• Bank account or digital wallet details for processing deposits and withdrawals

Automatically collected information:

• IP address and device information used to access the platform
• Usage data including games played, total wagering amount and session duration
• Deposit and withdrawal transaction logs
• General location information based on IP address
• Cookie data and similar website tracking technologies

bk96 collects your personal information through various channels depending on how you interact with our platform:

bk96 uses collected personal information solely for legitimate purposes relevant to the provision of our services. We will not use your data for unrelated purposes without first obtaining your consent.

Your information is used for the following purposes:

• Account management: Creating, verifying, and maintaining your member account on the bk96 platform
• Transaction processing: Processing deposits, withdrawals, and other financial transactions securely and efficiently
• KYC & regulatory compliance: Fulfilling identity verification and anti-money laundering (AML) requirements mandated by law
• Platform security: Detecting and preventing fraud, unauthorized access, and activities that violate the terms of service
• Service improvement: Analyzing usage patterns to improve the gaming experience and platform performance
• Communications: Sending important account-related notifications, relevant promotions, and platform updates
• Customer Support: Managing inquiries, complaints, and support requests from members

bk96 respects the confidentiality of your data. Under normal circumstances, your personal information will not be shared with any third party. However, there are limited situations where sharing information is necessary and permitted:

• Payment service providers: Required transaction information is shared with licensed payment processors such as FPX, Touch 'n Go eWallet, and DuitNow to enable deposits and withdrawals to be processed securely
• Game provider partners: Minimum technical information required to operate games is shared with our licensed game software providers
• Regulatory body: Information required by law, a court, or an authorized regulatory body will be disclosed upon a valid official request
• Fraud prevention: Required data may be shared with legitimate fraud prevention agencies to protect the interests of all platform members

All third parties we work with are required to comply with data protection standards equal to or exceeding our own. A binding written agreement is signed with each partner to ensure your data remains protected at all times.

bk96 invests seriously in data security infrastructure to ensure the personal information of all members remains protected against both external and internal threats. We adopt a layered approach to data protection.

• 256-bit SSL encryption: All data transmitted between your device and bk96 servers is protected by industry-standard end-to-end encryption
• Stored data encryption: Sensitive information such as passwords and payment details is stored in an encrypted format that cannot be read without the correct key
• Integrated access control: Only authorized personnel who require access for specific tasks may view members' personal data
• 24/7 security monitoring: An automated monitoring system operates around the clock to detect any suspicious activity or unauthorized access attempts
• Two-factor authentication (2FA): 2FA is available for all member accounts as an added layer of protection
• Periodic security audits: Our security infrastructure is regularly audited by independent cybersecurity experts

Platform bk96 uses cookies and similar tracking technologies to enhance the user experience, analyze website traffic and deliver more relevant content to you. Below are the types of cookies we use:

• Essential cookies: Required for core platform operations including login verification and session security. These cookies cannot be disabled.
• Performance cookies: Collecting anonymized usage data to help us understand how members use the platform and identify areas for improvement
• Functional cookies: Saving your preferences such as language, display settings, and game preferences to make your experience more comfortable
• Analytics cookies: Used by trusted third-party analytics tools to understand overall website traffic patterns

You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect certain platform functions. bk96.

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have certain rights regarding the personal data we hold. bk96 committed to making it easy for you to exercise those rights.

bk96 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain certain records for the period required under Malaysian law.

• Financial transaction records: minimum 7 years in accordance with tax and financial legal requirements
• KYC verification documents: minimum 5 years after the account closure date in accordance with AML requirements
• Customer support communication logs: 3 years from the date of last interaction
• Session data and access logs: 12 months for security and audit purposes

Once the required retention period has ended, your data will be securely deleted or anonymized in our systems in accordance with established standard procedures.

bk96 does not provide any services to individuals under the age of 18. We do not knowingly collect or store any personal information from minors.

If we discover that personal information from a minor has been collected without our knowledge, we will take immediate action to delete that information and close the associated account. If you are aware that a minor has registered on our platform, please contact our support team immediately.

bk96 reserves the right to update or modify this Privacy Policy at any time in line with changes to laws, industry practices or our operational requirements. Each new version will be published on this page with a clear update date.

For material and significant changes, we will notify members via their registered email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform bk96 after the date the changes take effect will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, our support team bk96 ready to assist you.

You may reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform
• Email: [email protected] — all privacy inquiries will be answered within 3 business days
• FAQ: Visit FAQ page us for answers to frequently asked questions